Get answers to Frequently Asked Questions.

We have covered the questions that we get asked most often below. If you can't see an answer to your question then please get in touch with us and we will help you out.

General


What payment methods do we accept?

We accept almost all forms of payment including; PayPal, Visa, MasterCard, American Express and all other major credit and debit cards we also accept BACS, Direct Debit in the UK.

We don’t, however, accept cheque or cash unless a prior agreement has been made.

Do we offer ongoing support?

Yes, all our services are backed up with dedicated support. You will be allocated an account manager who will take care of your support questions.

We also offer WordPress Support and Maintenance plans through our service WP Helper, visit the WP Helper site for more details.

Can we schedule a meeting?

We love to meet new and prospective clients, we can arrange a meeting anywhere in Herefordshire or London or Manila, Philippines. Depending on the project we can arrange to meet anywhere in the Worldwide if the project budget permits.

Can we pay in monthly instalments?

Many of our services are billed monthly such as our SEO Services, we can set up monthly payments for most quotes but this will involve a full credit check and payment to be setup via a Direct Debit or payment plan where the payment is automatically taken each month.

What is CloudCanvas?

CloudCanvas is a Lakewood project, it is a website platform designed to make managing and running WordPress websites easy and affordable. You can put any website on CloudCanvas and we will also setup and design your CloudCanvas website if you wish.

Visit CloudCanvas

SEO Services


Can you guarantee #1 position in search?

Unfortunately not, any agency who says that can would be lying. Achieving a number 1 position on SERP requires a lot of variables to be completed and even then it very much depends on Google and your competitors. We aim to get you to the desired #1 position in search but we never provide any guarantees.

How soon can I expect to see results?

SEO takes time and you won’t likely see many results within the first 4 weeks, realistically 6 months is the first milestone in which we review the progress and suggest any changes to the campaign.

Some websites with low competition can achieve very quick results but sites with high competition will take a longer time. We will advise on targets after your initial site audits and competitor & keyword analysis.

How quickly can my SEO campaign start?

We can start your campaign immediately but we always address all on-page issues before starting a monthly campaign. We will provide you with full site audits that will cover all on-site issues before we begin, depending on the number of issues we will provide a quote to have these addressed before starting the monthly campaign. It usually takes a week to fix all on-site issues.

How do your SEO Services cost?

All our SEO services are priced for the individual site so the price varies depending on the level of competition, the number of keywords and level or work required to bring the site up to date.

Typically SEO services start from £200 per month.

Development


What can I expect to spend?

All our web design and development projects are quoted per project on the estimated time it will take to complete, we will provide you with a complete breakdown of the costs along with the timeframe for the project. Design projects usually start around £550, it’s impossible to give a set price as all projects are completely different. Please complete our project planner and we will get back to you with a free quote and proposal.

Please visit CloudCanvas for low-cost web solutions or click here to go get an instant estimate for your website to be built for you.

How long will my project take?

Bespoke website development projects usually take a minimum of 2 weeks, realistically most projects take 2 months to complete. This very much depends on the type of project and services required. Small development projects such as changes to a theme or WordPress plugin can be completed within hours, please see our WP Helper service for smaller WordPress related development projects.

Design


What can I expect to spend?

All our web design and development projects are quoted per project on the estimated time it will take to complete, we will provide you with a complete breakdown of the costs along with the timeframe for the project. Design projects usually start around £550, it’s impossible to give a set price as all projects are completely different. Please complete our project planner and we will get back to you with a free quote and proposal.
Please visit CloudCanvas for low-cost web solutions or click here to go get an instant estimate for your website to be built for you.

What format will the design files be provided in?

We can provide your design file in any desired format, we usually include multiple formats and Illustrator openable files so you can export the assets in any format you desire.

How long will my project take?

Bespoke website design projects usually take a minimum of 2 weeks, realistically most projects take 2 months to complete. This very much depends on the type of project and services required.

Can you work with our in-house developer?

Yes, we can work with your team on a design project.

Copywriting and Content Management


What content do I need to provide?

Please complete the Project Planner so we know what your project involves, we will then send details as to what we need from you.

Do you need access to my website?

If you want us to add the content to your website or the content management involves SEO work then yes, we will need access to your website. We usually work with Google Docs to provide content so you can always copy and paste created content yourself.

Do we offer translation services?

We can advise and suggest translators that we work with, it entirely depends on what languages you wish to translate.